Process mapping is one of the most powerful yet underrated tools in digital healthcare transformation. Whether you're redesigning workflows for electronic prescribing (EPMA), building new digital processes, or planning a clinical system change, getting the process map right is absolutely critical. This practical course demystifies the art and science of process mapping, with a focus on real-world application in NHS and EPMA settings. It walks you through each stage, from understanding what a process map is, to running workshops, capturing “as-is” states, identifying bottlenecks, and designing streamlined “to-be” workflows that support safer, smarter digital systems. You’ll learn about different types of process maps (like swimlane, SIPOC, and high-level flowcharts) and when to use each. You’ll also gain practical tips on how to run mapping workshops, engage stakeholders effectively, and avoid common pitfalls that derail digital projects. By the end of this course, you’ll not only be confident in drawing a process map, you’ll know how to use it as a powerful communication and design tool to shape better clinical systems. Whether you're a pharmacy informatics lead, digital transformation officer, EPMA project manager, or clinical safety officer, this course gives you the foundation you need to "do it right", first time.