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User Acceptance Testing (UAT) in EPMA
Introduction
User Acceptance Testing (UAT) is a critical stage in the implementation and upgrade of Electronic Prescribing and Medicines Administration (EPMA) systems. It ensures that the solution works as intended in a real-world clinical context, aligning with workflows, safety standards, and user expectations.
What is UAT?
User Acceptance Testing (UAT) is the process where real end-users (often clinicians, pharmacists, nurses, and administrative staff) test the EPMA system in a controlled environment to verify it meets their needs. It typically happens after system configuration but before go-live.
Why is UAT Important in EPMA?
✅ Ensures clinical safety
Identifies potential risks before they reach live environments.
✅ Validates workflows
Confirms that prescribing, administration, and review processes align with daily practice.
✅ Boosts user confidence
Involving staff early increases adoption and reduces resistance.
✅ Reduces post-go-live issues
Bugs and misconfigurations can be caught early, saving time and resources.
Who Should Be Involved?
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Clinical Pharmacists
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Prescribers (Doctors, Non-Medical Prescribers)
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Nurses
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EPMA / Digital Pharmacy Leads
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IT / Digital Support Teams
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Vendor representatives (if applicable)
Key Phases of UAT in EPMA Projects
Planning
Define scope
Identify test cases and scenarios
Select testers​
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Test Script Development
Based on real-life scenarios and workflows
Should cover end-to-end prescribing, verification, and administration
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Execution
Run test cases
Log issues
Collect feedback
Defect Resolution & Retesting
Fix issues
Retest until satisfactory
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Sign-off
Confirmation from clinical leads and stakeholders
Triggers readiness for go-live
Tips for Effective UAT
Involve End-Users
From different departments and specialties
Use Real-World Examples
Not just ideal case scenarios
Allow Sufficient Time
UAT often takes longer than planned
Ensure Clear Communication
Between testers, digital teams, and suppliers
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Record All Findings
Even minor issues, for future optimisation
Common Pitfalls to Avoid
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Rushed timelines
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Lack of engagement from clinical staff
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Poor documentation of test results
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Testing too close to go-live without enough buffer time
Summary
User Acceptance Testing (UAT) is an essential step in ensuring the success of EPMA deployments. By involving end-users to test real-world scenarios, UAT helps verify that the system supports safe, functional, and efficient clinical workflows. When planned and executed well, UAT not only uncovers issues early but also builds user confidence and sets the foundation for a smooth go-live.​
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